Frequently
Asked
Questions

REKKI is a company making tools to improve the ordering process between restaurants and their suppliers. We have an ordering app for restaurants and a web-based customer management tool for suppliers. Find out more about who we are on our about page.

There are two parts to REKKI: the ordering app for chefs and restaurants, and the supplier tool for suppliers. Both are flexible enough to adapt to the needs of a wide variety of businesses big and small.

Our ordering app is used by thousands of chefs and restaurants, from local cafes and small chains to three Michelin star fine dining establishments.

Our supplier tool is used by small-scale speciality suppliers through to regional giants.

Together, they have placed and processed millions of orders through REKKI.

You can order from any supplier using REKKI, as long as they accept orders via email, SMS or Whatsapp. They do not need to be using the supplier tool to receive REKKI orders.

The app can be used anywhere as long as you have a Wifi or 3/4G connection. Order from the kitchen, the dry store room, the bus home or even from bed.

Yes.

Go to your list of suppliers and select the supplier chat you want to add the team member to. Tap the cog icon at the top right corner of the screen and select "add team member." Pick the team member you want to add from the list, and they will be added to that chat.

Yes.

Go to "settings" at the bottom right corner of the app and select the site you want to remove them from (if you are only part of one site there should only be one option). Tap "team members" and select the team member you wish to remove. You will then have the choice to remove them from individual chats, or from the entire site.

Yes.

Uploading an invoice is an easy way for us to help update your product list.

To upload an invoice, select the supplier chat that relates to the invoice then tap the cog icon at the top right of the screen.

Click on "update product list" - you will see a prompt asking you to upload a recent invoice, either by taking a picture, or uploading one or more pictures from your gallery. When you are ready, tap "update products."

Yes.

To add a new supplier, first go to the Market and type in the name of the supplier you are looking for into the search bar. When you find your supplier, simply tap on their name and you can connect and start ordering.

If your supplier is not listed in the search results, you will need to tap on "browse suppliers" (scroll down to the bottom of the search results to see this option). This will bring up an alphabetic list of all suppliers. If your supplier does not appear on this list, tap on the "+" icon in the top right hand corner, and you will be able to add the supplier manually.

Yes.

Go to the supplier chat that has the product you want to amend. Tap "create order," find the product you want to edit and swipe left to be able to tap "edit." From there, you can edit the product name, code, unit and price, then tap save when you are done.

Yes.

If you want to create a new site, go to the settings (in the bottom right hand corner of your screen). Scroll down to the "sites" section and tap "add site." Fill in the site details — name, delivery address, delivery instructions etc. When you are finished, just hit "continue" and your new site will be created. You can then invite team members to join that site.

Yes, absolutely.

To ask your supplier a question, go into your supplier chat and write your question or message in the "write message" section. When you are ready to send, tap the arrow, and it will send the message to your supplier. Their response will also appear in the chat.

As a default, REKKI does not include prices.

Each restaurant and supplier relationship is unique and prices can fluctuate often. In our ordering app, you can choose to add prices to your products as a reference, but they will not be sent as part of your order, and do not necessarily reflect the actual price of the products being ordered. Similarly, on our supplier tool, suppliers have to ability to add prices, but it is completely optional.